Asus Talks Refunds for UK Transformer Prime Users

The Asus Transformer Prime got off to a bit of a rocky start, and the fact that the company announced a brand new model just a few weeks after it hit the shops probably didn't help matters. The company has done its best to placate users unhappy with the GPS, supposed WiFi issues and locked bootloader, but the company is now offering another alternative: A full refund. The company today said that extensive checks have confirmed that no units with WiFi issues have been supplied to customers in the UK, it is willing to refund customers that are still unhappy with their device.

"After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on 0870 1208 340," Asus UK said. "Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK."

For those that don't want to return their brand new tablet, the company is offering to extend its standard 12-month warranty to 18 months. Users wishing to extend their warranty can do so by calling the number mentioned above.

If you've bought a Transformer Prime but are eager to get the improved version, the TF700, then you should think carefully before returning your TF201. Asus UK says the TF700, announced last week at CES, won't arrive in the UK until June, which means you could be without tablet for as much as six months before the upgraded version becomes available.

Create a new thread in the UK News comments forum about this subject
This thread is closed for comments
No comments yet
Comment from the forums
    Your comment
  • 49410959 2018-02-17
  • 597376958 2018-02-17
  • 145897957 2018-02-17
  • 20234956 2018-02-17
  • 170434955 2018-02-17
  • 172560954 2018-02-17
  • 15123953 2018-02-16
  • 358676952 2018-02-16
  • 646390951 2018-02-16
  • 217430950 2018-02-16
  • 53951949 2018-02-16
  • 455284948 2018-02-16
  • 997630947 2018-02-16
  • 332164946 2018-02-16
  • 876772945 2018-02-15
  • 239991944 2018-02-15
  • 738609943 2018-02-15
  • 871545942 2018-02-15
  • 282994941 2018-02-15
  • 198295940 2018-02-15